Privacy Policy

Effective date: September 20, 2024
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‍At ActionHOA LLC, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use, and disclose your information as described in this Privacy Policy.

Remember that your use of ActionHOA LLC's Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

PLEASE NOTE: ActionMarket.ai falls under Action HOA LLC's Privacy Policy and Terms of Use.

As we continually work to improve our Services, we may need to change this Privacy Policy from time to time. We will alert you to any such changes by placing a notice on the ActionHOA LLC website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

‍Privacy Policy Table of Contents
‍What this Privacy Policy Covers
Personal Data
      Categories of Personal Data We Collect
      Categories of Sources of Personal Data
       Our Commercial or Business Purposes for Collecting or Disclosing Personal Data
How We Disclose Your Personal Data
Tracking Tools and Opt-Out
Data Security
Data Retention
Personal Data of Children
California Resident Rights
Virginia Resident Rights
Exercising Your Rights under CCPA and VCDPA
Other State Law Privacy Rights
Contact Information

‍What this Privacy Policy Covers
‍This Privacy Policy covers how we treat Personal Data that we may gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information,” “personal information,” or “sensitive personal information” under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

‍Personal DataCategories of Personal Data We Collect
‍This chart details the categories of Personal Data that we collect:

Categories of Sources of Personal Data
‍We collect Personal Data about you from the following categories of sources:
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‍You
‍When you provide such information directly to us.
When you create an account or use our interactive tools and Services.
When you voluntarily provide information through the Services or through responses to prompts, surveys, or questionnaires.
When you send us an email or otherwise contact us.When you use the Services and such information is collected automatically.
When you use the Services, we may receive and analyze device data, IP data, and other web analytics information transmitted from your computing device, browser, or internet service provider for the purpose of providing and improving the Services.
Through Cookies (defined in the “Tracking Tools and Opt-Out” section below).If you download our mobile application or use a location-enabled browser, we may receive information about your location and mobile device, as applicable.

‍Third Parties
Advertising Partners
We may receive information about you from advertising vendors who assist us with email communication with you.
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Our Commercial or Business Purposes for Collecting or Disclosing Personal Data
‍Our goal is to keep your information protected in accordance with this Privacy Policy so that you are comfortable voluntarily providing information that helps personalize the Services specifically for you.
Accordingly, we collect Personal Data for the following purposes:
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‍Providing, Customizing and Improving the Services
     Creating and managing your account or other user profiles.
     Processing orders or other transactions; billing.
     Providing you with the products, services, or information you request, including personalized responses and prompts, if applicable.
     Meeting or fulfilling the reason you provided the information to us.Providing support and assistance for the Services.
     Improving the Services, including testing, research, internal analytics, and product development.
     Personalizing the Services, website content, and communications based on your preferences.
     Doing fraud protection, security, and debugging.
     Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (the “CCPA”).

‍Corresponding with You
‍Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about ActionHOA LLC or the Services.

‍Meeting Legal Requirements and Enforcing Legal Terms
   Fulfilling our legal obligations under applicable law, regulation, court order, or other legal processes, such as preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities.
   Protecting the rights, property, or safety of you, ActionHOA LLC, or another party.
   Enforcing any agreements with you.
   Responding to claims that any posting or other content violates third-party rights.
   Resolving disputes.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice. If you are a California resident, please note that we only use or disclose your sensitive personal information for the purposes set forth in Section 7027(m) of the CCPA regulations.
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How We Disclose Your Personal Data
‍We disclose your Personal Data to the categories of service providers and other parties listed in this section.

‍Service Providers.
These parties help us provide the Services or perform business functions on our behalf. They include:
Hosting, technology, and communication providers.
Generative artificial intelligence technology providers.
Security and fraud prevention consultants.
Support and customer service vendors.
Payment processors.
     Our payment processing partner Stripe, Inc. (“Stripe”) collects your voluntarily-provided payment information necessary to process your payment.
     Please see Stripe’s terms of service and privacy policy for information on its use and storage of your Personal Data, including for payment processing and fraud prevention purposes.

‍Advertising Partners.
These parties help us with email communications. They include:Companies that assist us with email communication with you.

‍Parties You Authorize, Access or Authenticate
‍Third parties you voluntarily access through the Services.Other users.
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Legal Obligations
‍We may disclose any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above.
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Business Transfers
‍All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy, or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
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Data that is Not Personal Data
‍We may create aggregated, de-identified, or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified, or anonymized data and disclose it to third parties for our lawful business purposes, including to analyze, build, and improve the Services and promote our business, provided that we will not disclose such data in a manner that could identify you.
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Tracking Tools and Opt-Out
‍The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, recognize whether you are logged in, tell us how and when you visit and use our Services, analyze trends, learn about our user base, and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone, or similar device when you use that device to access our Services. We do not supplement the information we collect from you with information received from third parties that have placed their own Cookies on your device(s).

We only use “Essential Cookies.” Essential Cookies are required for providing you with features or services that you have requested. For example, our Cookies enable you to log into secure areas of our Services, ensure that you remain logged in as you navigate the Services, and prevent fraud during payment processing. Disabling these Cookies may make certain features and services unavailable.

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, some of the Services and functionalities may not work.

To explore what Cookie settings are available to you or to modify your preferences with respect to Cookies, you may look in the “preferences” or “options” section of your browser’s menu. You can also find information specific to your browser at https://www.allaboutcookies.org/how-to-manage-cookies. To find out more information about Cookies generally, please visit https://www.allaboutcookies.org/.

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Data Security
‍We seek to protect your Personal Data from unauthorized access, use, and disclosure using appropriate physical, technical, organizational, and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanisms; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
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Data Retention
‍We retain Personal Data about you for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting your Personal Data. When establishing a retention period for specific categories of data, we consider who we collected the data from, our need for the Personal Data, why we collected the Personal Data, and the sensitivity of the Personal Data. In some cases, we retain Personal Data for longer if doing so is necessary to comply with our legal obligations, resolve disputes, collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

For example:
   We retain your profile information, credentials, and information you provide using the Services for as long as you have an account with us.
   We retain your device/IP data for as long as we need it to ensure that our systems are working appropriately.
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Personal Data of Children
‍As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data about children under 18 years of age; if you are a child under the age of 18, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 18 years of age, we will delete that information as quickly as possible. If you believe that a child under 18 years of age may have provided Personal Data to us, please contact us at support@actionhoa.com.
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California Resident Rights
‍If you are a California resident, you have the rights set forth in this section. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights.If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at support@actionhoa.com.

‍Access
You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information:
     The categories of Personal Data that we have collected about you.
     The categories of sources from which that Personal Data was collected.
     The business or commercial purpose for collecting or selling your Personal Data.
     The categories of third parties with whom we have disclosed your Personal Data.
     The specific pieces of Personal Data that we have collected about you.
If we have shared your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third-party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third-party recipient.

‍Deletion
You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested, or if deletion of your Personal Data involves disproportionate effort. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

‍Correction
You have the right to request that we correct any inaccurate Personal Data we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, if we decide, based on the totality of circumstances related to your Personal Data, that such data is correct. If your correction request is subject to one of these exceptions, we may deny your request.

‍Processing of Sensitive Personal Information
Consumers have certain rights over the processing of their sensitive information. However, we do not directly collect sensitive categories of personal information. You may voluntarily provide sensitive information through your use of the Services, in which case we limit our use of such sensitive information to that which is necessary to perform the services reasonably expected by an average consumer who requests those services, to perform the services set forth in paragraphs (2), (4), (5), and (8) of subdivision (e) of California Civil Code Section 1798.140, and as otherwise authorized in the CCPA regulations.

‍Personal Data Sales
We will not sell your Personal Data and have not done so over the last 12 months. To our knowledge, we do not sell the Personal Data of people under 18 years of age.

‍Personal Data Sharing
Under the CCPA, California residents have certain rights when a business “shares” Personal Data with third parties for purposes of cross-contextual behavioral advertising. We will not share your Personal Data for cross-contextual behavioral advertising and have not done so over the last 12 months. To our knowledge, we do not share the Personal Data of people under 18 years of age for purposes of cross-contextual behavioral advertising.

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA
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We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, parts of the Services may not function, so we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates, or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you.
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Virginia Resident Rights
‍If you are a Virginia resident, you have the rights set forth under the Virginia Consumer Data Protection Act (“VCDPA”). Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. If we are processing your Personal Data as a service provider, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data. Additionally, please note that these rights are subject to certain conditions and exceptions under applicable law, which may permit or require us to deny your request.

If there are any conflicts between this section and any other provision of this Privacy Policy and you are a Virginia resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at support@actionhoa.com.

‍Access
You have the right to request confirmation of whether or not we are processing your Personal Data and to access your Personal Data.

‍Correction
You have the right to correct inaccuracies in your Personal Data, to the extent such correction is appropriate in consideration of the nature of such data and our purposes of processing your Personal Data.

‍Portability
You have the right to request a copy of your Personal Data in a machine-readable format, to the extent technically feasible.

‍Deletion
You have the right to delete your Personal Data.

‍Opt-Out of Certain Processing Activities
    You have the right to opt out of the processing of your Personal Data for targeted advertising purposes. However, we do not process your Personal Data for targeted advertising purposes.
    You have the right to opt-out of the sale of your Personal Data. However, we do not currently sell your Personal Data as defined under the VCDPA.
    You have the right to opt-out from the processing of your Personal Data for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects on you, if applicable. We currently do not process your Personal Data for such profiling.

‍Appealing a Denial
If we refuse to take action on a request within a reasonable period after receiving your request in accordance with this section, you may appeal our decision. In such an appeal, you must (1) provide sufficient information to allow us to verify that you are the person about whom the original request pertains and to identify the original request, and (2) provide a description of the basis of your appeal. Please note that your appeal will be subject to your rights and obligations afforded to you under the VCDPA. We will respond to your appeal within 60 days of receiving your request. If we deny your appeal, you have the right to contact the Virginia Attorney General using the methods described at https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint.

You may appeal a decision by emailing us at: support@actionhoa.com (subject must include “VCDPA Appeal”).

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Exercising Your Rights under CCPA and VCDPA
‍To exercise the rights described in this Privacy Policy, you or, if you are a California resident, your Authorized Agent (defined below) must send us a request that (1) provides your login credentials or other information sufficient to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.

We will work to respond to your Valid Request within the time period required by applicable law. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.You may submit a Valid Request using the following methods:
Email us at support@actionhoa.com
‍Submit a form at this address: https://actionhoa.com/settings, Privacy Policy Request Form

If you are a California resident, you may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.
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Other State Law Privacy RightsCalifornia Resident Rights
‍Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at support@actionhoa.com.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time. To find out more about “Do Not Track,” you can visit www.allaboutdnt.com.

‍Nevada Resident Rights
‍If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties. You can exercise this right by contacting us at support@actionhoa.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.
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Contact Information
‍If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:https://actionhoa.com - support@actionhoa.com 32 N Gould St, Sheridan, WY 82801